Terms & Conditions
Service : New Horizon Travel & Tours, Dubai, United Arab Emirates (“we”, “us” or “our”) provides private & sharing tours, safaris, transportation and other activities (“Activities”) to participants (“you” or “your”) either itself or through its suppliers.
Any tour sales voucher and all other tickets and coupons issued in respect of the Activities are furnished and issued subject in all respects to these Conditions of Contract and to any and all terms and conditions of the owners, operators, public carriers and such other persons who provide Activities to you. The company will provide copies of such terms and conditions on request. The purchase of a voucher or the making of a booking entitles you to participate in an Activity shall be deemed to constitute your consent and acceptance of these Conditions of Contract.
The full price of any Activity shall be due and payable as per the agreement ( 5th of the respective month ) and we may cancel any further bookings if the full price of the Activity is not paid to us within the agreed time period. No refund will be payable to you in respect of a booking canceled less than twenty-four (24) hours prior to the commencement of an Activity. Failure to turn up in the designated location for an Activity by the specified departure time shall be considered to be a cancellation.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you, Any entry tickets/activities which are not listed in the inclusion or mentioned in the exclusions. The guest should take all such entry tickets and they are likely to be some seasonal special offers and in some circumstances, prices may go up or down. The price of your ticket (s) will be confirmed at the time of booking.
We shall be entitled to cancel, alter or omit any part of any Activity for which a booking has been made with or without notice to you and at our sole discretion. In particular, due to the nature of many of the Activities, delays and cancellations may result due to factors beyond our or our suppliers’ control, such as the weather, accidents, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at our discretion and/or the discretion of the supplier of the Activity concerned.
You understand and accept the potential risks and hazards that can be involved in certain of the Activities. You take responsibility for ensuring that you are mentally and physically capable of participating in the particular Activity. You agree to comply with the instructions in English of any person providing the Activity (“Leader”). If in the opinion of that Leader, your behavior or physical condition is detrimental to the safety, welfare, and well-being of the group as a whole, or if the Leader considers that your general well-being will be put at risk by continuing with the Activity, you may be asked not to participate in the Activity without the right to any refund of the price.
In particular, some of the Activities are potentially hazardous. New Horizon Travel & Tours and its suppliers will use all their experience and, where necessary, the experience and assistance of local guides and other experts, in order to minimize the risk to you. Nevertheless, if you are participating in Activities that are potentially hazardous or against the Leader’s recommendation you may be required to read, understand and sign an indemnity and waiver form in English before participating in those Activities.
Where we offer Activities provided by third parties or issue you with a voucher entitling you to a ticket for an event, we act only as agent for the operator of the Activity concerned or the organizers of that event. The terms and conditions of the operator of the Activity or organizer of the event will apply to you and any refund will be subject to those terms and conditions. We will, therefore, have no responsibility for the acts or omissions (including negligence) of those operators or organizers or their servants or agents, or for any injury, damage or loss arising in connection with the provision of Activities by such operators or in connection with the event or its organization.
To the maximum extent permitted by law, New Horizon Travel Tours accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the Activities and/or in connection with your contract with us and/or the operator of any Activities. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk at all times during the Activity.
Except as expressly permitted, any services/travel products purchased from us are non-transferable and cannot be sold, encashed or given away, nor can these services/travel products be used for commercial or promotional purposes.
Any personal possessions left behind will be kept for 3 months, after which they will be disposed of responsibly